Bulk orders are purchases that consist of 11 or more items of the same style, size, and color. Uniform orders for teams of 11 or more people are also considered bulk orders.

To receive more information about our pricing or to receive a quote on a potential order, contact us and provide as many specifics regarding the order as possible:

• Exact URL, colorways, and quantity you are interested in
• The specific reason for the bulk order
• The address you would like the order shipped to
• Alpaca Tamon account email. We will be charging a credit card from that account.
• Date order must arrive by
• Any potential plans to reorder this product in the future

Once we receive your email, we will get back to you regarding whether or not we are able to fulfill the order.

Once you’ve received your quote and determined that you’d like to proceed, we will send you an invoice. At that time, we will also ask for your payment information. You will be able to review your invoice and confirm your order before proceeding to payment.

Upon receipt of your payment information, we will place your order and will follow up with your receipt as well as tracking information when your order has shipped.

We consider and process international order requests on a case-by-case basis.

We do not send out samples at this time. If you would like to sample a product before ordering, please place an order directly through our website’s standard checkout process.

We are unable to offer customization of our products in-house at this time. We’re happy to ship your bulk order directly to the embroiderer/screen printer of your choice, though.

If a specific colorway/size of a product you’d like to bulk order is out of stock on our website or only available for pre-order, feel free to still let us know of your interest in your note. We’ll consider each bulk order on a case-by-case basis.

We are unable to accept returns of bulk orders at this time.

We do offer discounts on qualifying bulk orders.

Discounts are largely dependent upon a variety of factors such as the style, size, and color of the products you order. Upon acquiring information from you about your bulk order request, we will determine an appropriate bulk discount that we can offer you.